Great product and great service. Highly recommended.
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0
Nick
92/04/2022
03/04/202210:07
Overall Rating:
5* Service
Really helpful and very efficient company perfect fit virtually real new gas ????
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0
Andrew
00/01/2022
01/01/202208:16
Overall Rating:
Great product and great service
We were looking for a gas insert to fit our grate but couldn't find anything big enough until we saw gratefireplaceaccessories.co.uk offered a custom size service. We inputed the dimensions online and received a quote they advised us get a higher output burner as the grate was on the large size which also meant we would need an air vent. 2 weeks later the well packed product arrived. It was fitted within the week just in time for a cosy Christmas. We ordered the log set and it really does look like an open fire.
Great service, great advice and great product.
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Roger
192/07/2021
12/07/202107:08
Overall Rating:
Outstanding in every Way!
Grate Fireplace were fantastic - helpful, courteous and skilled. They made a replacement burner for us exactly to dimensions and made changes to the desoign to suit. They were always helpful and a delight to do business with.
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Thomas
344/12/2021
11/12/202114:38
Overall Rating:
Very efficient service
Ordered a Custom Size Gas Fire to replace our old one but wanted to keep our existing grate. Very easy to do online with our own measurements and queries answered same day. Fires come complete with new coals and a built in ceramic bed so no need for sand/vermiculite like our old fire. Even though fire had to be made to order it arrived within a week of placing the order. Can highly recommend this company. Now to chase up our Gas Fitter!!!!
Great product and great service. Highly recommended.
Nick
92/04/2022
03/04/202210:07
Overall Rating:
5* Service
Really helpful and very efficient company perfect fit virtually real new gas ????
Andrew
00/01/2022
01/01/202208:16
Overall Rating:
Great product and great service
We were looking for a gas insert to fit our grate but couldn't find anything big enough until we saw gratefireplaceaccessories.co.uk offered a custom size service. We inputed the dimensions online and received a quote they advised us get a higher output burner as the grate was on the large size which also meant we would need an air vent. 2 weeks later the well packed product arrived. It was fitted within the week just in time for a cosy Christmas. We ordered the log set and it really does look like an open fire.
Great service, great advice and great product.
Roger
192/07/2021
12/07/202107:08
Overall Rating:
Outstanding in every Way!
Grate Fireplace were fantastic - helpful, courteous and skilled. They made a replacement burner for us exactly to dimensions and made changes to the desoign to suit. They were always helpful and a delight to do business with.
Thomas
344/12/2021
11/12/202114:38
Overall Rating:
Very efficient service
Ordered a Custom Size Gas Fire to replace our old one but wanted to keep our existing grate. Very easy to do online with our own measurements and queries answered same day. Fires come complete with new coals and a built in ceramic bed so no need for sand/vermiculite like our old fire. Even though fire had to be made to order it arrived within a week of placing the order. Can highly recommend this company. Now to chase up our Gas Fitter!!!!
Carol
02/01/2021
03/01/202120:41
Overall Rating:
Custom made gas fire insert ( new base, burner and coals)
Although it took a while of emails, phone calls , template and photos going back and forward , I was delighted to receive a new insert which fits perfectly into my Victorian type gas fire. It was well worth the checking and wait to get a product which my gas engineer stated was “ extremely well made”. This attention to detail was very much attributed to Jo who liaised between myself and the warehouse which was manufacturing the fire. I would advise sending a template to ensure exact size but would have no hesitation in recommending the quality and service of Gratefireplaces.
NEIL
330/11/2020
26/11/202015:41
Overall Rating:
Very pleased
I ordered a custom made gas fire and it was made and delivered within 9 days, fantastic service with a good e mail & phone communications. I am a gas fire engineer and this fire was for a customer, both myself and the customer are very pleased with the fire. I will definitely use Grate fireplaces again.
David
329/11/2020
25/11/202021:19
Overall Rating:
Excellent
Very good quality and easy to order -
Any query is swiftly and professionally dealt with by friendly and knowledgeable staff
Peter
294/10/2019
22/10/201919:16
Overall Rating:
Very Pleased, quick service and quality product..
We had a non-standard size opening, we were supplied with a bespoke sized fire within two weeks that fitted perfectly, at a very reasonable price - we are delighted.
Daniel
48/02/2019
18/02/201909:24
Overall Rating:
NG Custom made
Fitted perfectly, many thanks
Steve
253/09/2017
11/09/201716:00
Overall Rating:
Very realistic
Brilliant, fits in old range, keep the original look, with the convenience of remote controlled gas, turn on/off, or down from the sofa, no more mess, or getting coal/logs in, thank you!
Guy
96/04/2017
07/04/201719:33
Overall Rating:
Fantastic product
Made to measure- it was perfect to the last detail. Easy to install and easy instructions considering the unknown aspect of the job. My customer was extremely happy and delighted they could light the fire still sat in their armchair. Helpful and professional service and delivery was faster than estimated. All in all good product great service and a known manufacturer.
Paul
94/04/2017
05/04/201710:07
Overall Rating:
Great service
Very helpful staff, great product. Highly recommend
COLIN
29/01/2017
30/01/201712:50
Overall Rating:
very good srevice
I ordered a made to measure fire and it arrived well within the 2 weeks quoted. Excellent fit and precisely to my measurements. Once fitted it works perfectly, my only criticism is that I was told that the vermiculite was NOT included so I bought some locally (£10.00) only to discover later that it was included under the base of the box the fire came in so wasted the £10. Overall well done Grate Fireplace
Richard
316/11/2016
12/11/201612:40
Overall Rating:
Very satisfied customer
Communications with Grate Fireplace Accessories staff prior to purchase were excellent. All my questions were answered promptly and helpfully. The product was delivered well within the stated timescale and, was exactly as ordered and works well. A very satisfied customer