16 inch star all night burner that will fit any 16 inch standard fireback. This set is a combination of a grate, fret, ash pan and tool. The complete package for your solid fuel fire. These quality pieces are manufactured to last but always remember to start off with a small solid fuel fire to begin with to temper the metal. We also supply many other all night burners, fireplace tools and fireplace accessories. If you are looking for a grate or ash pan for your solid fuel fire remember to use our grate/ash pan finder tool.
The Grate for this product is the 'Queen Star' grate measuring:
Width at front - 381mm
Width at back - 254mm
Depth - 203mm
All night burners give more control to the air intake to the fuel via an adjustable draught to the fire grate. This allows the fire to burn brightly when needed and slowly overnight, never going out. The adjustable drop down front allows air intake to be adjusted which will adjust the amount of fuel consumed.
Product Questions
Do you have installation instructions please?
Question by: Simon Levine on 18 Jan 2016 00:00:00
No answers yet. Be the first to answer the question!
Do you have an installation service for this product?
Question by: Sharon Wright on 2 Oct 2018 07:26:00
We only retail we don't have installers, if you look on HETAS website you may find somebody local to install for you.
Answer by: Dave . (Admin) on 2 Oct 2018 11:14:00
Hi
Have seen similar one without the top bar (Firestar brand) Can you get these, is the top bar removable? We were looking for a totally plain one, but can't find one?
Thanks
Fiona
Question by: Fiona on 28 Nov 2017 10:18:00
Unfortunately this is not one we or our supplier can source.
Answer by: Dave . (Admin) on 29 Nov 2017 13:46:00
Do you have installation instructions and could you please tell me what SIZE glass fibre rope for air tight seal, apparently this comes in different sizes.
Question by: Tina Mobbs on 22 Nov 2017 14:47:00
Installation instructions come with the all night burner. We would recommend 10mm however you could use 6mm to 15mm.
Answer by: Dave . (Admin) on 23 Nov 2017 11:13:00
DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
ANY RETURNS ARE SENT BACK AT YOUR OWN RISK, WE DISCOURAGE SPECIFICALLY NOT TO USE HERMES DELIVERY COMPANY.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
