21'' Rectangular Coal Hod

Backordered / Non Stock Item - Shipped within 1 Week

£32.90

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21'' Rectangular Coal Hod

Name: 21'' Rectangular Coal Hod
Brand: De Vielle
SKU: 11334
Price: 32.90 GBP
Availability: InStock
Rating: 4.5 (6 reviews)

6 Review(s) | Add Your Review

Description
Sizes
Specifics
Reviews & Customer Images (5)
FAQ's
Delivery & Returns

Description Sizes Specifics

Item Type	coal hod
Model Number	DEV164
Brand	De Vielle

Reviews & Customer Images (5)

Customer Reviews

Good item, prompt delivery Review by Steve

Overall Rating

Very useful replacement for our previous worn out one. The rectangular shape is much easier to use with our stove, compared with the circular type. Fair price, prompt delivery. (Posted on 16/05/2022)

Ok Review by David

Overall Rating

Looks great but seems to be more suitable for decoration than use. Filled up with coal and when held by the bottom handle to empty coal into fire the handle bends out of shape. Due to the construction which seems to be folded metal there is two very small holes at the bottom which coal dust can drop through which I have blocked up with a bit of tape. Time will tell if it's going to last some serious use (Posted on 25/10/2020)

Excellent piece of kit Review by Mr Gambier

Overall Rating

Good size and, now that I have got the trick of charging the hod, it works admirably with our cosy stove. (Posted on 22/01/2017)

1 Review by Alan Davies

Overall Rating

Received in very poor packaging which was supposed to include coal tongs but these were missing, presumably due to the rough handling and poor packaging. I phoned customer services Friday pm and they said they would ring back - still waitng at Saturday evening. I am not impressed - other suppliers would have replaced the missing items without delay. (Posted on 27/02/2016)

5 Review by Richard Vickerman

Overall Rating

Excellent product and superb service. (Posted on 23/09/2015)

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FAQ's

Product Questions

What are the dimensions of the base please? I need to know if it will fit on my hearth?

-7

Question by: sheila on 24 Feb 2014 00:00:00

8" wide x 5" deep.

Answer by: Sales (Admin) on 24 Feb 2014 00:00:00

Delivery & Returns

DELIVERY TIMES - Non Custom Made Products

"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.

All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.

Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.

DELIVERY TIMES - Custom Made Products

Custom made fire fenders - 4 weeks

Custom made fire screens - 4 weeks

Custom made stove glass - 2 weeks

Custom made ashpans - 2 weeks

Custom made fire trims - 2 weeks

Custom made smoke hoods - 2 weeks

Custom made gas fires - 2 weeks

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:

Items to be securely packed with bubble wrap or an air bag system.
Boxes marked clearly if items are fragile or heavy.

REFUNDS & RETURNS

Custom or made to measure items are 100% non-refundable.

If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.

If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.

For more details on your rights as a buyer see ‘The consumer contracts regulations'.

Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.

If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.

RETURNS

Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.

To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.

ANY RETURNS ARE SENT BACK AT YOUR OWN RISK, WE DISCOURAGE SPECIFICALLY NOT TO USE HERMES DELIVERY COMPANY.

Our Returns Address is:

Returns Department

Unit 30

Goyt Mill

Upper Hibbert Lane

Marple

SK6 7HX

Overall Average Rating:

6 reviews

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Steve 135/05/2022 16/05/202208:28

Overall Rating:

Good item, prompt delivery

Very useful replacement for our previous worn out one. The rectangular shape is much easier to use with our stove, compared with the circular type. Fair price, prompt delivery.

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David 298/10/2020 25/10/202014:46

Mr Gambier 21/01/2017 22/01/201719:33

Excellent piece of kit

Good size and, now that I have got the trick of charging the hod, it works admirably with our cosy stove.

Alan Davies 57/02/2016 27/02/201600:00

Richard Vickerman 265/09/2015 23/09/201500:00

Excellent product and superb service.

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21'' Rectangular Coal Hod

Customer Reviews

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Product Questions

DELIVERY TIMES - Non Custom Made Products

DELIVERY TIMES - Custom Made Products

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:

Items to be securely packed with bubble wrap or an air bag system.

Boxes marked clearly if items are fragile or heavy.

REFUNDS & RETURNS

If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.

For more details on your rights as a buyer see ‘The consumer contracts regulations'.

Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.

If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.

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