Nu Flame NG8 Gas Fire Tray Inset - Width at Front. 358mm, Width at Back 245mm, depth 201mm, Curved Front.
Legs 120mm
Freestanding gas fire. Natural gas, manual control. Gas input - 6.9Kw
Please note: This item is on a 3 week lead time
Product Questions
I recently purchased NG8 gas fire from you Do I need to infill tray with vermiculite around the ceramic block
Question by: Alan Bennett on 14 Jul 2021 11:52:00
No need to fill the tray. Everything required will have arrived with the product.
Answer by: Chris Berry (Admin) on 21 Jul 2021 15:13:00
Does this fire come with coals or do they need to be purchased separately.
Question by: Anthony Butterworth on 15 Feb 2021 20:38:00
This comes with coals it just needs a qualified installer to fit it.
Answer by: Joanne McAnulty (Admin) on 19 Mar 2021 11:33:00
Recently recieved this fire (NG8) ~ Installation instructions that came with the fire don't list this model only N1 to N6. Also installation instructions recieved advise filling tray with vermiculite, but admin advised below (14th July 2021) that this doesn't need doing? Could someone please clarify please. Cheers
Question by: David Sloan on 24 Jun 2022 20:19:00
The N1/N6 Refers to the burner used in the tray and is on the tray data label, NG8 tray should have a N3 burner. These trays are filled with vermiculite up to the burner the instructions explain where to fill the vermiculite to and how to arrange the fuel bed.
Answer by: Joanne McAnulty (Admin) on 27 Jun 2022 14:50:00
DELIVERY TIMES - Non Custom Made Products
"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.
All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.
Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.
DELIVERY TIMES - Custom Made Products
Custom made fire fenders - 4 weeks
Custom made fire screens - 4 weeks
Custom made stove glass - 2 weeks
Custom made ashpans - 2 weeks
Custom made fire trims - 2 weeks
Custom made smoke hoods - 2 weeks
Custom made gas fires - 2 weeks
DELIVERY COSTS
What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).
PACKAGING
We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:
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Items to be securely packed with bubble wrap or an air bag system.
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Boxes marked clearly if items are fragile or heavy.
REFUNDS & RETURNS
Custom or made to measure items are 100% non-refundable.
If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.
If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.
For more details on your rights as a buyer see ‘The consumer contracts regulations'.
Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.
If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.
RETURNS
Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.
To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.
ANY RETURNS ARE SENT BACK AT YOUR OWN RISK, WE DISCOURAGE SPECIFICALLY NOT TO USE HERMES DELIVERY COMPANY.
Our Returns Address is:
Returns Department
Unit 30
Goyt Mill
Upper Hibbert Lane
Marple
SK6 7HX
