Overall Average Rating:
15 reviews
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mark
248/09/2022
06/09/202216:07
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Overall Rating:
Excellent experience
I'm very new to the log burner thing, Grate fireplace were very helpful and gave me good advice of what I am allowed and not.
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
Tony
78/03/2022
20/03/202213:26
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Overall Rating:
PERFECT PRODUCT
Having bought a white mantlepiece fire surround we needed an impressive quality hearth to complete our new lounge feature.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
andrew
260/09/2021
18/09/202110:49
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Overall Rating:
Andrea
23/01/2021
24/01/202118:43
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Overall Rating:
Perfect
Perfect. First class customer service, put in the wrong measurements into the order, phoned to double check and sorted the error for me.. hearth to replace one that had battery acid that spilled onto it. Arrived well packed and a very polite delivery driver from pallet ways. Excellent. Looks fab
Nikki
87/03/2020
28/03/202012:02
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Overall Rating:
What kind of abuse are you reporting?
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mark
248/09/2022
06/09/202216:07
-
Overall Rating:
Excellent experience
I'm very new to the log burner thing, Grate fireplace were very helpful and gave me good advice of what I am allowed and not.
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
Tony
78/03/2022
20/03/202213:26
-
Overall Rating:
PERFECT PRODUCT
Having bought a white mantlepiece fire surround we needed an impressive quality hearth to complete our new lounge feature.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
andrew
260/09/2021
18/09/202110:49
-
Overall Rating:
Andrea
23/01/2021
24/01/202118:43
-
Overall Rating:
Perfect
Perfect. First class customer service, put in the wrong measurements into the order, phoned to double check and sorted the error for me.. hearth to replace one that had battery acid that spilled onto it. Arrived well packed and a very polite delivery driver from pallet ways. Excellent. Looks fab
Nikki
87/03/2020
28/03/202012:02
-
Overall Rating:
Richard
337/12/2020
03/12/202012:32
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Overall Rating:
Excellent Hearth
Needed a m2m hearth as our old one didn't cover the previous base and didn't meat our wood flooring.
Ordered a hearth after many queries to sales and it turned up and fits perfectly. Good clean finish. Sets the living room off well.
It's all good. Not much else to say that won't be tediously boring...
Ordered a hearth after many queries to sales and it turned up and fits perfectly. Good clean finish. Sets the living room off well.
It's all good. Not much else to say that won't be tediously boring...
Mike
315/11/2019
12/11/201917:14
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Overall Rating:
Kevin
316/11/2019
13/11/201913:15
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Overall Rating:
Lynne
191/07/2019
11/07/201921:35
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Overall Rating:
David
297/10/2019
25/10/201918:52
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Overall Rating:
Sabrina
275/10/2019
03/10/201917:52
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Overall Rating:
Fantastic product and excellent customer service
I recently purchased a custom hearth with tongue in Italian slate.
The quality of the product was fantastic and the measurements were perfect. A really beautiful item and finishes our fire place perfectly.
Manufacture to delivery was quick and the customer service line was so helpful in addressing my many queries with providing measurements etc.
So glad I went with grate fire place and would highly recommend!
The quality of the product was fantastic and the measurements were perfect. A really beautiful item and finishes our fire place perfectly.
Manufacture to delivery was quick and the customer service line was so helpful in addressing my many queries with providing measurements etc.
So glad I went with grate fire place and would highly recommend!
KAREN
92/04/2019
03/04/201908:22
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Overall Rating:
Julie
57/02/2019
27/02/201914:59
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Overall Rating: