Overall Average Rating:
15 reviews
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1-5 of 15

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mark 248/09/2022 06/09/202216:07
  • Overall Rating:
Excellent experience
I'm very new to the log burner thing, Grate fireplace were very helpful and gave me good advice of what I am allowed and not.
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
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Tony 78/03/2022 20/03/202213:26
  • Overall Rating:
PERFECT PRODUCT
Having bought a white mantlepiece fire surround we needed an impressive quality hearth to complete our new lounge feature.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
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andrew 260/09/2021 18/09/202110:49
  • Overall Rating:
Great service
Ordered granite hearth in 2 pieces for installation of reclaimed marble fireplace. Quick accurate and good value - all correct and on time- quite difficult to find the depot for collection!
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Andrea 23/01/2021 24/01/202118:43
  • Overall Rating:
Perfect
Perfect. First class customer service, put in the wrong measurements into the order, phoned to double check and sorted the error for me.. hearth to replace one that had battery acid that spilled onto it. Arrived well packed and a very polite delivery driver from pallet ways. Excellent. Looks fab

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Nikki 87/03/2020 28/03/202012:02
  • Overall Rating:
Superb Hearth, Love it
Received our new hearth a few days ago on a pallet. It arrived very well packaged.
It is now installed and our fire place looks amazing. The photos on the site don’t do the hearths justice. So pleased and would thoroughly recommend. Thank you
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1-5 of 15

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mark 248/09/2022 06/09/202216:07
  • Overall Rating:
Excellent experience
I'm very new to the log burner thing, Grate fireplace were very helpful and gave me good advice of what I am allowed and not.
Item Delivered early as I was pushed for time.
Once I received the item, I was very happy as it was a great product. Even the engineer who installed it said it was of great quality and will start using them himself.
All in all a full 5 star review
Tony 78/03/2022 20/03/202213:26
  • Overall Rating:
PERFECT PRODUCT
Having bought a white mantlepiece fire surround we needed an impressive quality hearth to complete our new lounge feature.
Fireplace Accessories supplied us with "made to preferred measure" Turkish limestone options that were perfect for our requirements and provided an impressive completion to our Fire-Place project.
What was very reassuring was an available telephone number that was answered within 5 rings by a person(not a robot) who was pleasant and very helpful in answering a minor query.
We realised that bespoke aspects of our purchase would take time to produce but the delivery was as forecast and well worth the wait.
Thank you Fireplace Accessories - a quality product - conforming to requirements. Tony A.
andrew 260/09/2021 18/09/202110:49
  • Overall Rating:
Great service
Ordered granite hearth in 2 pieces for installation of reclaimed marble fireplace. Quick accurate and good value - all correct and on time- quite difficult to find the depot for collection!
Andrea 23/01/2021 24/01/202118:43
  • Overall Rating:
Perfect
Perfect. First class customer service, put in the wrong measurements into the order, phoned to double check and sorted the error for me.. hearth to replace one that had battery acid that spilled onto it. Arrived well packed and a very polite delivery driver from pallet ways. Excellent. Looks fab

Nikki 87/03/2020 28/03/202012:02
  • Overall Rating:
Superb Hearth, Love it
Received our new hearth a few days ago on a pallet. It arrived very well packaged.
It is now installed and our fire place looks amazing. The photos on the site don’t do the hearths justice. So pleased and would thoroughly recommend. Thank you
Richard 337/12/2020 03/12/202012:32
  • Overall Rating:
Excellent Hearth
Needed a m2m hearth as our old one didn't cover the previous base and didn't meat our wood flooring.

Ordered a hearth after many queries to sales and it turned up and fits perfectly. Good clean finish. Sets the living room off well.
It's all good. Not much else to say that won't be tediously boring...
Mike 315/11/2019 12/11/201917:14
  • Overall Rating:
Happy customer
Very happy with the service, product and price.
Kevin 316/11/2019 13/11/201913:15
  • Overall Rating:
Fire place hearth
Really impressed of the 100% quality of my hearth. Used you 3 times for items, 100% satisfaction on all products. Thanks kevin from stoke on trent
Lynne 191/07/2019 11/07/201921:35
  • Overall Rating:
Grate experience!
Great service. Staff support was prompt, friendly and professional when I needed help with my order. Really pleased with the product we purchased.
David 297/10/2019 25/10/201918:52
  • Overall Rating:
Excellent
Brilliant product, brilliant delivery, excellent.
Patrick 269/09/2019 27/09/201915:26
  • Overall Rating:
Great
Great service, great grate .
Sabrina 275/10/2019 03/10/201917:52
  • Overall Rating:
Fantastic product and excellent customer service
I recently purchased a custom hearth with tongue in Italian slate.
The quality of the product was fantastic and the measurements were perfect. A really beautiful item and finishes our fire place perfectly.
Manufacture to delivery was quick and the customer service line was so helpful in addressing my many queries with providing measurements etc.
So glad I went with grate fire place and would highly recommend!
KAREN 92/04/2019 03/04/201908:22
  • Overall Rating:
Excellent
I must commend the communication between myself and your team as being excellent. Thanks for being interested in getting this to my exact requirements.
Julie 57/02/2019 27/02/201914:59
  • Overall Rating:
great service
Very pleasant lady to deal with on the phone, nothing was too much trouble, as I didn't know what I was doing but when product arrived it is gorgeous.
Neil 50/02/2019 20/02/201910:27
  • Overall Rating:
Prompt service, nice product
The slabbed hearth looks great. It was made and delivered promptly with no fuss.