Rose & Porticullis Cast Iron Fire Back 15.5'' wide - Cast Iron

Description
Sizes
Specifics
Reviews & Customer Images (5)
FAQ's
Delivery & Returns

Description Sizes Specifics

Item Type	cast iron fire back
Finish	Cast Iron
Model Number	35185
Brand	Calfire

Reviews & Customer Images (5)

Customer Reviews

Fast efficient effective Review by Alexandra

Overall Rating

These arrived super quickly and have been great at increasing the temperature of the room. (Posted on 07/12/2019)

four star Review by Mr Ron

Overall Rating

good fit enhances the fire place and protects the bricks at the back of the fire basket (Posted on 16/12/2016)

4 Review by Jane

Overall Rating

DHL is taking forrevverr to deliver it, but I'm sure I'll love it once it gets here! (Posted on 26/10/2015)

5 Review by Shaz

Overall Rating

Fantastic purchase excellent prompt dispatch. (Posted on 17/09/2015)

5 Review by Andy Worthing

Overall Rating

I ordered a fire backplate, the delivery company said they tried twice to deliver the goods but they only carded me once. As a result they said they were returning the goods.
I phoned grate fireplaces explaining what happened. There response was excellent, they contacted the delivery company on my behalf and I received the goods next day. Amazing customer service, and as for the fireback it's superb. Will be buying all my fire products from this company.
(Posted on 01/11/2013)

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FAQ's Delivery & Returns

DELIVERY TIMES - Non Custom Made Products

"In Stock" - If ordered before 1pm this will arrive Next Day if selecting a tracked delivery service or in 2 / 3 days if Royal Mail Second Class delivery is selected at checkout.

All other items will be delivered within 3 to 5 working days as they are backordered items which take a few days to receive from the manufacturers. On the rare occasion that a backordered item is out of stock at our warehouse and the manufacturers you will be e-mailed with a revised delivery date.

Delivery times are quoted in business days meaning weekends and local holidays including bank holidays, Christmas etc do not count as business days.

DELIVERY TIMES - Custom Made Products

Custom made fire fenders - 4 weeks

Custom made fire screens - 4 weeks

Custom made stove glass - 2 weeks

Custom made ashpans - 2 weeks

Custom made fire trims - 2 weeks

Custom made smoke hoods - 2 weeks

Custom made gas fires - 2 weeks

DELIVERY COSTS

What we charge for delivery is what it costs us for the delivery of the orders to you. We operate a 1 delivery charge policy so you will only ever pay 1 delivery charge (The largest delivery charge will be used).

PACKAGING

We will always endeavour to keep your orders on time, well packed and undamaged. You can expect from us:

Items to be securely packed with bubble wrap or an air bag system.
Boxes marked clearly if items are fragile or heavy.

REFUNDS & RETURNS

Custom or made to measure items are 100% non-refundable.

If the item is not what you wanted or doesn’t quite fit you can return it back to us for a full refund, the buyer must pay for and arrange for return delivery. All we ask is that you put your full name and address on a note in the box with a brief explanation to let us know why you are returning the item.

If we supply you with a damaged/faulty item, the item is not as described, or if it has been miss-sold we will pay for the return delivery and issue a full refund.

For more details on your rights as a buyer see ‘The consumer contracts regulations'.

Goods that are returned back to us are the customer's responsibility. If goods are returned to us and are damaged it is your responsibility to claim the cost back from the courier. Please ensure goods are well packed when returning them back to us to prevent any complications.

If sending goods by post please ensure you use a postal service that requires a signature. Fuels are non-refundable due to the high costs for return delivery.

RETURNS

Products can be returned back to us within 30 working days providing they are unused and in their original condition. We may accept returns longer than this on a case by case basis, please contact us to request this.

To return an order ensure the products are well packed and include a note in the box with your name and postcode. To book a courier we would recommend a courier broker such as www.interparcel.com.

ANY RETURNS ARE SENT BACK AT YOUR OWN RISK, WE DISCOURAGE SPECIFICALLY NOT TO USE HERMES DELIVERY COMPANY.

Our Returns Address is:

Returns Department

Unit 30

Goyt Mill

Upper Hibbert Lane

Marple

SK6 7HX

Overall Average Rating:

5 reviews

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Alexandra 192/07/2019 12/07/201914:20

Overall Rating:

Fast efficient effective

These arrived super quickly and have been great at increasing the temperature of the room.

Show more comments (-2) Hide comments

Mr Ron 350/12/2016 16/12/201617:26

four star

good fit enhances the fire place and protects the bricks at the back of the fire basket

Jane 298/10/2015 26/10/201500:00

DHL is taking forrevverr to deliver it, but I'm sure I'll love it once it gets here!

Shaz 259/09/2015 17/09/201500:00

Fantastic purchase excellent prompt dispatch.

Andy Worthing 10/01/2013 11/01/201300:00

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Height	533.4
Overall width (mm)	393.7

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